Can I dispute a game outcome or withdraw claim?

Yes. If you believe a game outcome is incorrect or your withdrawal was blocked unfairly, open a dispute ticket in the Help section of your account or email support@dino123.xyz. Provide screenshots or transaction details. We investigate all disputes within 7 business days.

Reference

Your account on dino123, explained

When you open an account with us, you're agreeing to the terms that keep your funds safe, your data private, and your play fair.

Account security stepsPayment & withdrawal rulesData protection details

Explore the Lobby Read FAQ

What these terms cover

dino123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you use dino123 and the services we deliver to you in Indonesia, where local law permits. They explain your responsibilities when you deposit via DANA, OVO, GoPay or QRIS, how you withdraw winnings, and what happens if you break the rules. We

1
enforce age requirements and account verification to keep everyone safe. Your account is yours alone—you're responsible for keeping your login and payment details secure. We reserve the right to suspend or close an account if we detect fraud, collusion, or breach of these terms. Payment processing,
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game outcomes, and dispute resolution all follow the procedures outlined here.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about these terms

Live chat support Our team responds to terms questions and account disputes in the lobby chat window, 09:00–23:00 Indonesia time, seven days a week.

Email queries Send term-related questions to [email protected] and receive a detailed reply within 24 hours, including clarification on withdrawal timelines and payment rules.

Account settings portal View and update your terms acknowledgment, payment method preferences, and communication settings directly in your account dashboard under Preferences.

DATA & SECURITY STANDARDS

How we handle your information

Encryption and storage

Your account credentials, payment details and withdrawal history are encrypted and stored on servers that comply with international data-protection standards. We do not share your data with third parties without your explicit consent.

Cookie and tracking policy

We use cookies to keep you logged in and remember your game preferences. You can manage cookie settings in your browser; blocking them may limit lobby features but will not affect deposits or withdrawals.

Account verification

Before you withdraw, we verify your identity using the phone number and email linked to your account. This step protects you from unauthorized access and meets our fraud-prevention rules.

Data retention

We keep your account history, transaction records, and gameplay logs for seven years after account closure or your last login, as required by financial regulations and dispute resolution.

Your rights on dino123

You can request a copy of your personal data, ask us to correct errors, or request deletion where local law permits. Submit requests via [email protected] and we'll respond within 14 days.

Updates to these terms

We notify you of material changes via email and in-lobby announcements at least 30 days before they take effect. Continued use of your account after the deadline means you accept the new terms.

Terms & Conditions FAQs

No. Each person is allowed one account. If we detect multiple accounts linked to the same identity or payment method, we will close all but one and may forfeit any balance. Multi-accounting violates our terms and is grounds for permanent suspension.

Contact our support team immediately via live chat or email [email protected]. We'll verify your identity using the email and phone number on file, then help you reset your password or regain access. Account recovery typically takes 4–24 hours, depending on verification complexity.

Deposits are non-refundable once processed. If you deposit by mistake, contact support within 60 minutes and we may cancel the transaction and reverse the funds to your payment method, subject to our review and bank confirmation.

You can withdraw a minimum of Rp 50,000 and a maximum of Rp 50,000,000 per transaction. Your total monthly withdrawal limit depends on your account tier. Verify your limits in the Wallet section of your account.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within 2–15 minutes after verification. Bank transfers take 1–3 business days. You'll receive a confirmation notification once your funds are on their way.

Yes. If you believe a game outcome is incorrect or your withdrawal was blocked unfairly, open a dispute ticket in the Help section of your account or email [email protected]. Provide screenshots or transaction details. We investigate all disputes within 7 business days.

The same terms apply across all platforms—mobile app, website on browser, and tablet. Your account balance, game history, and payment rules are synchronized instantly, so you can switch devices without losing progress or account security.

Your account on dino123, explained

How to contact us about these terms

How we handle your information

Encryption and storage

Cookie and tracking policy

Account verification

Data retention

Your rights on dino123

Updates to these terms

Terms & Conditions FAQs

01 Can I have more than one account on dino123?

02 What happens if I forget my login or lose access to my phone?

03 Are deposits via DANA, OVO, GoPay and QRIS refundable if I change my mind?

04 What are the minimum and maximum withdrawal amounts?

05 How long do withdrawals to DANA, OVO, GoPay and QRIS take?

06 Can I dispute a game outcome or withdraw claim?

07 What rules apply if I play on the mobile app versus the website?

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